What is a Privacy Policy?
At Gumnut Psychology, we respect the privacy of your personal information. This Privacy Policy explains how Gumnut Psychology collects and handles personal information obtained through our website, www.gumnutpsychology.com.au and when you access and utilise our Services. We collect and store information about you to provide you with an effective service. This Privacy Policy explains what information we collect, how we collect that information, and how we use the information we collect.
By accessing and using the content and Services provide by Gumnut Psychology, you consent to the terms outlined in this Privacy Policy.
Who we are
Gumnut Psychology is an online-based private psychology practice. Our website address is www.gumnutpsychology.com.au. Our number (ABN) on the Australian Business Registry is 31 129 227 828.
What information do we collect?
We collect personal information that helps us to contact you, provide Services to you, and provide relevant content to you. Under the Privacy Act 1988, personal information is any information or opinion that could identify an individual.
Gumnut Psychology collects personal information if you register for any of our Services.
Personal information we collect may include: your name, signature, address, phone number, email, date of birth and payment information, and any other personal information you may disclose during the course of engaging our Services.
Under the Australian Privacy Principles, sensitive information is given a higher level of protection. ‘Sensitive information’ is defined as personal information that includes information or an opinion about an individual’s racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, trade union membership or associations, sexual orientation or practices, criminal record, health or genetic information, or biometric information. If you opt to engage the Services of Gumnut Psychology, we may collect sensitive information regarding: your health and psychological well-being; your relationship history; your racial and ethnic origin or cultural identity; your religious and/or philosophical beliefs; and your sexual orientation. We do not collect sensitive information without first obtaining your consent.
When you access any website (including www.gumnutpsychology.com.au) you may be providing the website with information about your location, internet provider, computer hardware, browser type and operating system.
How do we collect your information?
When you book a consultation, use our online contact/subscriber forms, email us, call us, or use our website, you provide information about yourself. You also provide information during the consultation process through communication with your psychologist, including through email contact, video sessions and phone consultations.
Some of our online services may use cookies. Cookies are digital identifiers (text files) that are automatically stored on your computer’s browser to store your preferences. Cookies by themselves do not provide us with your personal information, but they can be used to provide personalised services. You can opt out of accepting cookies by adjusting your browser settings, however, doing so may limit the use of some aspects of our website.
What do we do with the information we collect?
We collect, retain, use and disclose personal information to: enable you to access and use our Services; book an appointment on your behalf; contact and communicate with you about appointments; for record-keeping, administration and billing purposes; to comply with the legal and ethical requirements for psychologists; and for analytics, marketing and business development purposes.
We respect our clients’ privacy and we are committed to storing personal information securely. We use practice management software that encrypts and securely stores client’s personal information obtained during the course of booking, consultation, billing and follow-up services. You can access their privacy policy here: https://www.halaxy.com/article/privacy. We use strict user logins to limit access to your sensitive information to your practitioner only. We use Brevo for our email-based services, including newsletters and digital resources, see their privacy information here.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take all required measures to safeguard against unauthorised disclosures of information, we cannot guarantee that the personal information we collect will not be disclosed in a manner that is not consistent with this Privacy Policy.
How we may disclose information
We do not sell or deal in personal or customer information and will never do so. We will never disclose your personal information to a third party unless necessary for: the provision of Services for which you have paid; or to protect our business, our clients, or third party service providers; or if required by law.
Third party service providers we may disclose your information to include (without limitation): our practice management software, Halaxy, for the administration of bookings, client files, invoicing and billing; other health professionals you are consulting with (to the extent required and with your consent); your private health care insurance provider (where relevant and required); payment system operators for processing payments; and professional advisors where required. Third party service providers have their own privacy policies in place to protect the information they receive.
We may from time to time use analytical technology (e.g. Google Analytics) to collect and process general data about visitors to our website for the purpose of business development and providing personalised services.
If you are a client of Gumnut Psychology, there are circumstances in which personal or sensitive information is required to be disclosed, and these circumstances are clearly covered in the Confidentiality and Consent agreement clients sign prior to the commencement of services.
Your rights for managing your personal information
If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Services.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. If you wish to make a complaint, please contact us using the details provided below and provide full details about the nature of the complaint.
Links to other websites
Our website and Services may include links to other websites and resources. These links are provided for your information and convenience only and are not endorsed or approved by Gumnut Psychology. We do not guarantee the accuracy of information on external links and are not responsible for the privacy policies of other websites. We implore you to carefully read any relevant privacy policies or disclaimers when utilising other websites.
Amendments to this Privacy Policy
We reserve the right to update this Privacy Policy as necessary and in an effort to ensure it remains current. Modifications are made at our sole discretion and are effective immediately. Please review this Privacy Policy periodically.
Get in Touch
If you have any questions or concerns about this Privacy Policy, please do not hesitate to get in contact by emailing natalie@gumnutpsychology.com.au.